General Return Period
Eligible purchases may generally be returned within 30 days after the order has been delivered.
The product should normally be unused and returned in its original or substantially original condition.
Return Conditions
For a return to be considered, the product should generally:
- Remain unused or only reasonably inspected
- Be free from damage caused after delivery
- Include original packaging where applicable
- Include accessories and components supplied with the order
- Be accompanied by sufficient order information
Additional conditions may apply to particular products.
Items With Return Restrictions
Certain products may be excluded from standard returns because of their nature, condition, customization, hygiene considerations, safety requirements, or applicable legal restrictions.
Products identified as final sale may also be excluded.
How to Request a Return
Customers should contact us before sending a product back.
The request should provide the relevant order information and a brief explanation of the reason for the return.
If the return is approved, instructions regarding the return process will be provided.
Return Shipping
Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning products due to preference, ordering error, or another non-defective reason.
If a product is confirmed to be defective, damaged, or incorrectly supplied, an appropriate resolution may be arranged.
Refunds
Returned products may be reviewed after they are received.
Once a return has been accepted, the applicable refund will generally be sent to the original payment method.
Refund processing times depend partly on the payment provider and financial institution.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request photographs or other information to help determine the nature of the issue and the appropriate resolution.
Exchanges
Eligible products may be exchanged when a suitable replacement is available.
If the requested replacement cannot be provided, another appropriate remedy may be offered.
Statutory Consumer Rights
Nothing in this policy is intended to limit consumer rights that apply under mandatory laws and regulations.